Thank you for visiting and shopping at Complex Store. Following are the terms and conditions that constitute our Shipping Policy.
Holidays Shipping Policy:
The following are the cutoff dates to place an order for arrival by December 25th.
Standard Flat Rate - December 8th
Ground - December 8th
2-Day - December 15th
Flat Rate International - November 25th
Domestic Shipping Policy:
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Some of our items are produced based on-demand and require 1 - 2 days production time plus your selected shipping method time. These on-demand products are marked on the product description page.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
We offer all shipping rates from USPS and UPS.
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes:
We do not ship to PO boxes
Shipment confirmation & Order tracking:
You will receive an order confirmation once your order has been confirmed and placed. This confirmation will outline your order contents and selected delivery method. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy // Customs, Duties and Taxes
We ship internationally! Please note that Complex Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DamagesComplex Store is not liable for any products damaged or lost during shipping, however please contact us if your order is lost or damaged by the carrier and we will file a claim for you.